Refund & Return Policy
At HPM2U, we strive to ensure every order reaches our customers in excellent condition.
As alcoholic beverages are consumable products, we are unable to accept returns for change of mind. However, we will always work with you to resolve any genuine issues with your order.
1. Change of Mind
We do not accept returns or exchanges for:
• Change of mind
• Incorrect product selection by the customer
• Personal taste preferences
• Unwanted gifts
• Orders that have already been delivered in good condition
Please review your order carefully before completing your purchase.
2. Damaged or Incorrect Items
If you receive:
A damaged product A broken bottle An incorrect item An item missing from your order
Please contact us within 24 hours of receiving your order.
Kindly provide:
• Your order number
• Clear photos of the parcel
• Clear photos of the affected product
Our team will review your case and arrange a suitable resolution where applicable.
3. Product Availability
While we make every effort to keep our inventory accurate, occasional stock discrepancies may occur.
If an item becomes unavailable after your order has been placed, we will contact you promptly to offer one of the following:
• A suitable replacement (subject to your approval)
• Store credit
• A full refund for the unavailable item
4. Wine Vintages & Packaging
Wine vintages, labels, gift boxes and packaging may vary depending on production batches and importer updates.
Unless a specific vintage is clearly stated in the product description, the product delivered may differ slightly from the images displayed on our website.
These differences do not affect the authenticity or quality of the product and are not considered defects.
5. Delivery Issues
If your parcel appears to have been damaged during delivery, please notify us as soon as possible.
Where applicable, we may request supporting photographs to assist with our investigation.
6. Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Please allow approximately 5–10 business days for the refund to be reflected, depending on your payment provider or bank.
7. Non-Returnable Products
For hygiene, food safety and legal reasons, we cannot accept returns for alcoholic beverages that have:
• Been opened
• Been consumed
• Been tampered with
• Been stored improperly after delivery
8. Contact Us
If you have any questions regarding this policy, please contact us.
Hip Pop Marketing Sdn. Bhd.
📧 hippopmarketing@gmail.com
📞 +60 12-955 4369
Customer satisfaction is important to us. If you experience any issue with your order, please contact us first before leaving a review or submitting a dispute. We’ll always do our best to find a fair and reasonable solution.
Last Updated
31 July 2026
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